Processing and Recoveries
Our claims service value proposition is based upon our people, their competence and experience with sector driven core processes. We assess the right strategy and tactical deployment of whether a customer intimacy or operational excellence proposition is most suitable.
Whatever the right proposition our learning and growth driven by training, corporate and intellectual capital drive our core processes to ensure that desired outcomes are achieved for all our customers.
Like any service, the customer value will be based upon the impact to its own customer standing and the cost benefit. Only the right experience of the people delivering the service will make a real difference. Our people are the differentiator amongst our peer groups.
Our recovery and subrogation success rate is well above the sector average. This is achieved through a combination of system driven and core expertise to deliver effective recovery routines after accurate identification of liable parties.
Our service is available in all continents and is supported by the group’s worldwide automotive division network to enable language and cultural understanding. This gives us an improved understanding of local conditions that may affect recovery or damage reduction initiatives.