UCM Global has a core purpose of reducing the frequency and net retained cost of damage arising in the finished vehicle supply chain whilst being equally competent with inbound component losses and achieving the same objectives.
We can do this as the premier independent global expert for the prevention of damage, after the event claim processing, least cost repair management and recovery subrogation services for motor cars, commercial vehicles, high and heavy plant and their components which are lost or damaged, whilst in transit.
The combined impact of sector specific experience working with insurance market know how and systems knowledge through offices worldwide, means UCM Global is uniquely able to work with its international customers to deliver more factory fresh vehicles, first time and on-time.
Our value proposition services are founded upon on four key elements:
We recruit technically competent people from the automotive, insurance and franchised dealer sector. Ongoing professional education ensures that we have a superior pool of talent who understand the inherent operational exposures of the automotive logistics sector.
We employ a bespoke software application created by our automotive focussed IT partner. This interactive web-based solution resides in an I Series Power 8 IBM server farm housed in a tier 3 designed data centre with ISO 27001 certification.
A 24/7/365 helpdesk ensures that systems and software are always available to respond to new claims or customer issues, no matter where they are time zone based.
UniCar has been successfully delivering automotive based services for more than 30 years. If success is measured by client satisfaction and therefore retention, we must be doing something right as some of our customers have been nominating UniCar for that same 30 year period.
Extensive and ongoing marine cargo and transit insurance presence in the London insurance market keeps the UCM team in touch with practical risk management initiatives, policy and coverage issues. Close relationships with leading law firms, helps to leverage or minimise the contractual risks and how we can exploit operational support benefits.
UniCar is part of Bureau Veritas. There are many benefits associated with an iconic global brand having infrastructures that support a €4 billion+ organisation employing 66,500 people. Crucially it means that UCM Global is able to provide the most comprehensive worldwide geographic coverage, achieved through subsidiary and sister companies. This gives us cultural and language understanding at the point of damage, leading to a more effective service provision in over 100 countries.
Our people, our systems, our experience and our group are the pillars of our success and how we continue to save our customers, time, effort and money.